Some telecom services do not process SMS messages which are essential security measures (two-factor authentication) for conducting transactions on Rain.

If you are having issues with receiving SMS messages, you can use an alternative applications - Google Authenticator or Authy.

To setup Google Authenticator

  1. Log in to your Rain account.
  2. Go to settings. You will find a section for Second Factor Authentication.
  3. Enter the 2FA code received on SMS.
  4. Download Google Authenticator app. iPhone users. Android users.
  5. Scan the QR code, or if on mobile copy and paste the key, to link your account to Google Authenticator.
  6. Enter the code that is showing on your Google Authenticator app.
  7. You can now use Google Authenticator as an alternative if you are not receiving SMS.

You can use Authy instead of Google Authenticator.

To setup Authy: 

  1. Download the Authy app.
  2. Use the same phone number you have used to sign up with Rain. 
  3. You should be able to use the 2FA code provided on the Authy app to conduct transactions on Rain. 

If you face further issues or need some assistance, please let us know at support@rain.bh or via chat.

About Rain
Rain is a cryptocurrency exchange in the Middle East. Buy, sell, and store bitcoin and other cryptocurrencies, in a regulated, secure, and compliant way.

Did this answer your question?