At Rain, we strive to provide the best customer support in the industry.
Our customer support team is based in Bahrain and Saudi Arabia, offering our users bilingual local support (both in Arabic and English) through the following channels:
- Live Chat. You can reach out to our Customer Support Team through the chat button at the bottom right corner of any page on the website, or through the Rain app, by going to your profile and clicking on "contact us".
- Email - General Inquiries/Personal Accounts. Customers with Personal Accounts and users with general inquiries can contact us via email@example.com.
- Email - Institutional Accounts. For questions related to Institutional Accounts, please contact us via firstname.lastname@example.org.
We guarantee a response within 24 hours through all of our official support channels
We have also created a Knowledge Base to provide you with more information about Rain and the services that we offer. You will also find answers to the most frequently asked questions.
Rain is a cryptocurrency platform in the Middle East, headquartered in the Kingdom of Bahrain. We are licensed and regulated by the Central Bank of Bahrain (CBB). Rain enables you to buy, sell, and store bitcoin and other cryptocurrencies, in a regulated, secure, and compliant way.